Terms & Conditions
Red Leaf Routes
Last updated: 29 September 2026
These Terms & Conditions ("Terms") set out the basis on which Red Leaf Routes ("Red Leaf Routes", "we", "us" or "our") provides services to clients ("you" or "your") in connection with a Canadian working holiday.
By booking our services, accepting a quotation, making a payment or otherwise instructing Red Leaf Routes to provide services, you confirm that you have read, understood and agreed to these Terms.
These Terms should be read together with your booking confirmation, invoice, selected package description and any other written information expressly incorporated into your booking.
1. About Red Leaf Routes
Red Leaf Routes is a UK-based sole trader business providing administrative guidance, preparation support and practical assistance to individuals planning a Canadian working holiday.
Our services are based on practical experience and relationships with employers and accommodation providers in Canada.
Red Leaf Routes is not a law firm, licensed immigration adviser, immigration consultant or immigration representative and does not provide legal immigration advice.
We do not act on behalf of clients before Immigration, Refugees and Citizenship Canada (IRCC), the Canada Border Services Agency (CBSA) or any other Canadian government authority.
Where legal or immigration advice is required, clients should obtain advice directly from the relevant Canadian government authority or an appropriately qualified professional.
2. Our Services
The services provided to you are those expressly stated in your booking confirmation, invoice or selected package.
Depending on the package purchased, services may include:
administrative guidance through the International Experience Canada (IEC) process;
general information regarding application stages, documentation and anticipated timelines;
pre-departure guidance and preparation;
CV and job application support;
interview preparation;
facilitation of job interview opportunities with participating employers;
communication and coordination with participating employers;
assistance with accommodation enquiries and introductions to accommodation providers;
general information regarding travel, seasonal employment and life in Canada;
access to Red Leaf Routes guides, checklists and other resources; and
reasonable support before and, where expressly included in your package, after arrival in Canada.
Only services expressly included within your selected package are included in the agreed price.
Any additional services requested by you may be subject to an additional fee agreed in advance.
Red Leaf Routes does not guarantee that every service, opportunity, employer, property or destination discussed during the enquiry process will ultimately be available.
3. Immigration and Visa Disclaimer
Red Leaf Routes provides administrative guidance and preparation support only.
We do not:
determine your legal eligibility for an immigration programme;
provide legal immigration advice;
complete or submit immigration applications on your behalf;
act as your immigration representative;
communicate with Canadian immigration authorities on your behalf; or
guarantee any immigration outcome.
Red Leaf Routes does not guarantee:
eligibility for an IEC programme;
acceptance into an IEC pool;
receipt of an invitation to apply;
approval of a work permit;
processing times;
approval of an application;
admission to Canada;
the duration of any immigration permission;
the ability to work in Canada;
the ability to obtain a Social Insurance Number (SIN); or
any other immigration or border-related outcome.
All immigration decisions are made by the relevant Canadian authorities.
Any information provided by Red Leaf Routes regarding immigration processes, requirements or timelines is provided for general administrative and informational purposes only and should not be treated as legal or immigration advice.
Canadian immigration rules, eligibility criteria and programme availability may change without notice. You remain responsible for checking current requirements using official Canadian government sources.
4. Client Responsibility for Immigration Applications
You are solely responsible for:
determining whether you meet the applicable immigration requirements;
providing accurate and complete information;
ensuring that all information submitted to Canadian authorities is truthful and accurate;
completing and submitting your own immigration application;
providing all required documentation;
meeting applicable deadlines;
responding to requests from Canadian authorities; and
complying with all applicable immigration requirements.
Red Leaf Routes may provide administrative guidance but does not take responsibility for the accuracy, completeness or outcome of an immigration application submitted by you.
We are not responsible for consequences arising from inaccurate, incomplete, misleading or late information supplied by you.
5. Client Eligibility
Our services may depend upon you meeting certain immigration, employment, travel, age, documentation and timing requirements.
You must inform Red Leaf Routes promptly if circumstances affecting your eligibility change.
Red Leaf Routes reserves the right to decline to provide or continue services where, acting reasonably, we consider that a client is unable to participate in the relevant programme or cannot satisfy requirements necessary for the service to be delivered.
Where services cannot be provided because information supplied by the client was inaccurate, incomplete or misleading, this will not ordinarily constitute a failure by Red Leaf Routes to provide the contracted service.
6. Employment and Job Interviews
Where job interview facilitation is included within your package, Red Leaf Routes will use reasonable efforts to facilitate an interview opportunity with an appropriate participating employer, subject to the terms of your package and your eligibility and cooperation.
Where a package expressly includes a guaranteed job interview, this means that Red Leaf Routes will facilitate an interview opportunity with a relevant participating employer, subject to you:
satisfying applicable immigration and employment requirements;
providing requested information and documentation;
responding within reasonable timescales;
attending scheduled interviews;
maintaining appropriate communication with employers; and
complying with reasonable instructions relating to the recruitment process.
A guaranteed job interview does not constitute a guarantee of employment.
Red Leaf Routes does not guarantee:
a job offer;
a particular job title;
a particular employer;
a particular wage;
a particular number of working hours;
a particular number of shifts;
a particular duration of employment;
a particular start date;
continued employment; or
any particular level of earnings.
Final recruitment decisions are made solely by the employer.
Any employment contract is entered into directly between you and the employer.
7. Employers and Employment
Red Leaf Routes may work with independent employers, including seasonal resorts and other Canadian businesses.
Employers remain independent third parties.
Red Leaf Routes does not control:
employer recruitment decisions;
employment contracts;
wages;
working hours;
workplace policies;
disciplinary procedures;
termination decisions;
workplace conditions; or
future availability of employment.
Where Red Leaf Routes introduces you to an employer, any resulting employment relationship is between you and that employer.
Red Leaf Routes is not your employer unless expressly stated otherwise in writing.
8. Seasonal Employment and Weather
Clients acknowledge that seasonal employment, particularly in ski resorts and mountain environments, can be affected by weather, snowfall, tourism demand, operational requirements, staffing levels and wider business conditions.
Red Leaf Routes therefore cannot guarantee:
snowfall;
resort opening dates;
operating dates;
working hours;
earnings;
number of shifts;
continued employment;
length of a season;
availability of a particular role; or
operational continuity.
Changes in weather, snow conditions, resort operations or commercial demand may result in reduced hours, changes to duties, delayed starts, temporary closures or changes to employment arrangements.
These matters are outside Red Leaf Routes' reasonable control.
9. Accommodation
Where accommodation assistance is included in your package, Red Leaf Routes may assist by:
identifying available accommodation opportunities;
making introductions;
communicating with accommodation providers; and/or
assisting with administrative coordination.
Unless expressly stated otherwise, Red Leaf Routes is not the landlord, property owner, property manager or accommodation provider.
Accommodation remains subject to availability and the terms imposed by the relevant third-party provider.
The accommodation provider determines its own:
rent;
deposits;
tenancy dates;
occupancy requirements;
house rules;
cancellation terms;
eligibility requirements;
damage charges; and
other tenancy conditions.
Any tenancy or accommodation agreement is between you and the relevant accommodation provider.
Red Leaf Routes cannot guarantee continued availability of accommodation where circumstances change after an introduction has been made.
Red Leaf Routes is not responsible for losses arising from the actions, omissions, decisions or failures of an independent accommodation provider, except to the extent that such liability cannot lawfully be excluded.
10. Third-Party Providers
Red Leaf Routes may introduce or refer clients to independent third-party businesses, including:
employers;
landlords;
accommodation providers;
insurers;
transport providers;
travel companies; and
other service providers.
Unless expressly stated otherwise, these third parties operate independently of Red Leaf Routes.
Where you enter into an agreement with a third party, that agreement is between you and the relevant third party.
You are responsible for reviewing and accepting the third party's own terms, prices, policies and conditions.
Red Leaf Routes does not guarantee the performance, availability, pricing or suitability of third-party services.
Nothing in these Terms excludes liability that Red Leaf Routes cannot legally exclude.
11. Your Responsibilities
You agree to:
provide accurate and complete information;
respond to communications within a reasonable period;
provide documents when requested;
meet agreed deadlines;
complete your own immigration applications;
attend scheduled interviews;
comply with employer requirements;
comply with accommodation provider requirements;
inform Red Leaf Routes of relevant changes to your circumstances;
obtain appropriate travel insurance;
ensure you possess the necessary travel and immigration documents;
comply with Canadian law;
comply with employer policies;
comply with accommodation rules; and
behave respectfully and appropriately towards employers, accommodation providers, Red Leaf Routes and other participants.
You remain responsible for your own decisions throughout the working-holiday process.
12. Client Delays and Failure to Cooperate
Red Leaf Routes' ability to provide services may depend upon receiving information, documents, decisions or responses from you.
Where your delay, failure to respond, failure to provide information, failure to attend an interview, failure to complete documentation or other act or omission prevents or materially delays delivery of a service, Red Leaf Routes will not be responsible for the resulting delay, missed opportunity or inability to provide that service.
This includes situations where a client:
applies too late;
fails to obtain the required work permit;
fails to respond to an employer;
declines an interview;
fails to attend an interview;
fails to provide requested documents;
changes their travel dates;
changes their preferred location or role;
becomes unavailable; or
otherwise fails to cooperate with reasonable requests.
13. Timing and Arrival Dates
Any dates or timelines provided by Red Leaf Routes are estimates unless expressly confirmed as contractual deadlines in writing.
Immigration processing, employer recruitment, accommodation availability and seasonal operations may change.
Red Leaf Routes does not accept responsibility for losses arising solely because a third party, including a government authority, employer or accommodation provider, does not meet an anticipated time frame.
Clients should not make non-refundable travel, accommodation or other financial commitments solely in reliance upon an estimated time frame provided by Red Leaf Routes.
14. Payments
Payment terms will be stated on your invoice or booking confirmation.
Payment confirms your acceptance of these Terms and the relevant booking.
Red Leaf Routes may require payment in full before certain services are commenced or before a place is secured.
Where payment is made by instalments, agreed instalment payments remain payable in accordance with the agreed payment schedule unless otherwise agreed in writing.
Red Leaf Routes may suspend services where an invoice is overdue.
Suspension of services resulting from non-payment does not remove any outstanding payment obligation, subject to applicable consumer law.
15. Prices and Additional Services
The price payable is the price stated in the applicable quotation, invoice or booking confirmation.
Prices may differ according to package, destination, employer, season and services selected.
Additional services outside the agreed package may incur additional charges.
No additional charge will be imposed for an optional additional service without the client's agreement where applicable law requires such agreement.
16. Cancellation and Consumer Rights
Nothing in these Terms removes or restricts any statutory consumer rights that apply to you.
Where applicable, consumers entering into distance or off-premises service contracts may have a statutory cancellation period.
Where you expressly request that Red Leaf Routes begins providing services during an applicable cancellation period, statutory rules may allow Red Leaf Routes to charge for services actually supplied before cancellation.
Where a service has been fully performed following the required express request and acknowledgement, applicable statutory cancellation rights may cease to apply.
Any cancellation must be communicated to Red Leaf Routes in writing.
Nothing in these Terms is intended to remove any cancellation right that cannot legally be excluded.
17. Client Cancellation After Services Commence
Where a client cancels after services have commenced, the consequences will depend upon the circumstances and applicable consumer law.
Where legally permissible, Red Leaf Routes may retain payment for services already provided and may recover reasonable sums properly due under the agreement.
A client deciding not to travel, changing their plans, obtaining alternative arrangements, losing interest in the programme or deciding to pursue a different opportunity does not automatically constitute a failure by Red Leaf Routes to provide the contracted service.
No refund will be provided solely because a client chooses not to use a service that has been properly made available to them, subject always to applicable statutory rights.
18. Visa Refusal, Delay or Failure to Obtain a Work Permit
Government application fees and other government charges are separate from Red Leaf Routes' service fees unless expressly stated otherwise.
Where an application is refused, delayed or unsuccessful, Red Leaf Routes will not be responsible for the government decision.
Where the client's ability to participate in the programme depends upon obtaining a valid work permit and the client does not obtain that permission, Red Leaf Routes cannot guarantee that employment or other services dependent upon that permission can be provided.
Any refund in such circumstances will be determined according to the specific package terms and applicable consumer law.
19. Money-Back Guarantees
Where a specific package or written booking confirmation includes a money-back guarantee, the guarantee applies only to the precise service expressly identified as being guaranteed.
Unless otherwise stated in writing, a guarantee of job interview and/or accommodation support does not constitute a guarantee of:;
earnings;
working hours;
visa approval;
travel;
successful arrival in Canada;
continued accommodation;
snowfall;
resort operations; or
any outcome controlled by a third party.
A money-back guarantee will not apply to the extent that failure to deliver the relevant service results from:
inaccurate or incomplete information supplied by the client;
the client's failure to cooperate;
the client's failure to meet eligibility requirements;
the client's failure to obtain the necessary immigration permission;
the client's refusal of a reasonable opportunity;
the client's failure to attend an interview;
the client's decision to withdraw;
the client's failure to meet agreed deadlines;
changes requested by the client;
third-party decisions or failures;
government decisions;
changes in law or immigration policy; or
circumstances outside Red Leaf Routes' reasonable control,
except where applicable law requires otherwise.
Where a specific package contains a money-back guarantee, the applicable booking confirmation or package description will set out any additional conditions and the applicable remedy.
20. Refunds
Where a refund is legally or contractually due, it will be processed within the applicable legal or contractual time frame.
Refunds do not include third-party costs paid directly by the client unless Red Leaf Routes expressly agrees otherwise or applicable law requires otherwise.
Government application fees, flights, insurance, accommodation payments, deposits and other third-party charges are generally outside Red Leaf Routes' control and are subject to the relevant provider's own refund policies.
21. Events Outside Our Reasonable Control
Red Leaf Routes will not be responsible for failure or delay caused by circumstances outside our reasonable control.
Such circumstances may include:
government decisions;
immigration policy changes;
visa processing delays;
changes to Canadian law;
extreme weather;
lack of snowfall;
natural disasters;
pandemics or public health restrictions;
fire;
power failure;
internet or communications failures;
industrial disputes;
employer closure;
resort closure;
accommodation provider failure;
transport disruption;
war;
terrorism;
civil disorder; or
other circumstances which could not reasonably have been prevented or overcome.
Where reasonably possible, Red Leaf Routes will communicate material changes to affected clients.
22. Limitation of Liability
Red Leaf Routes will provide its services with reasonable care and skill as required by applicable law.
Nothing in these Terms excludes or limits liability which cannot legally be excluded or limited, including liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any statutory rights or remedies which cannot legally be excluded or limited.
Subject to the above, Red Leaf Routes will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control or from the acts or omissions of independent third parties, to the extent permitted by law.
This includes, where legally permissible:
loss of anticipated earnings;
loss of employment;
loss of opportunity;
travel costs;
accommodation costs;
visa or government fees;
flights;
insurance costs;
consequential financial losses; and
losses arising from decisions made by employers, landlords, government authorities or other independent third parties.
Where Red Leaf Routes is legally liable for a direct loss arising from a breach of these Terms, our liability will, to the maximum extent permitted by law, be limited to the amount paid by the client to Red Leaf Routes for the specific service giving rise to the claim.
Nothing in this clause is intended to deprive a consumer of rights or remedies that cannot legally be excluded.
23. Client Decisions
Red Leaf Routes provides guidance and practical support but does not make decisions on behalf of clients.
You remain responsible for deciding:
whether to travel;
whether to accept employment;
whether to enter accommodation;
whether to purchase flights;
whether to submit an immigration application;
whether to accept an employer's terms;
whether to accept accommodation terms; and
whether to continue participating in the programme.
Information provided by Red Leaf Routes should be considered alongside information provided by the relevant government authority, employer, landlord or other third party.
24. Travel and Insurance
Clients are responsible for arranging their own travel to and within Canada unless travel arrangements are expressly included within their package.
Clients are strongly advised to obtain appropriate travel and medical insurance before travelling to Canada.
Where appropriate, insurance should cover medical treatment, emergency assistance, personal belongings, cancellation, interruption and other risks associated with international travel and seasonal employment.
Red Leaf Routes does not provide insurance.
Clients are responsible for ensuring that any insurance purchased is appropriate for their circumstances and activities.
25. Conduct
Red Leaf Routes reserves the right to suspend or terminate services where a client:
behaves abusively, threateningly or unlawfully;
harasses Red Leaf Routes personnel, employers, accommodation providers or other participants;
deliberately provides false information;
seriously breaches these Terms;
materially damages relationships with partner organisations; or
engages in conduct that could reasonably jeopardise Red Leaf Routes' relationships with employers or accommodation providers.
Any termination will remain subject to applicable consumer rights and applicable law.
26. Intellectual Property
All guides, documents, templates, checklists, written materials, branding, photographs, resources and other materials supplied by Red Leaf Routes remain the property of Red Leaf Routes or the relevant rights holder unless expressly stated otherwise.
Materials supplied to clients are provided for their personal use in connection with their own working holiday.
Clients must not reproduce, commercially distribute, sell, publish, licence or provide Red Leaf Routes materials to third parties without prior written permission.
27. Personal Data and Privacy
Red Leaf Routes collects and processes personal information where necessary to provide its services.
Personal information may be shared with employers, accommodation providers and other relevant third parties where necessary to provide the services and where there is an appropriate lawful basis for doing so.
Further information about how personal information is collected, used, stored, shared and retained is provided in the Red Leaf Routes Privacy Notice.
Red Leaf Routes will handle personal information in accordance with applicable data protection law.
28. Communications
Clients agree that Red Leaf Routes may communicate with them using the contact details provided during registration or booking.
This may include email, telephone, messaging applications and other reasonable communication methods agreed with the client.
Clients are responsible for ensuring that their contact details remain accurate and that they monitor communications relating to their programme.
Red Leaf Routes is not responsible for missed deadlines or opportunities where the client has failed to monitor or respond to communications sent to the contact details provided.
29. Complaints
If you believe that Red Leaf Routes has failed to provide an agreed service, you should contact us as soon as reasonably possible and provide details of the issue.
We will review the complaint and, where appropriate, attempt to resolve it fairly and reasonably.
Clients should provide Red Leaf Routes with a reasonable opportunity to investigate and, where appropriate, remedy an issue before pursuing other remedies.
Nothing in this clause restricts any statutory right to make a complaint or pursue a legal remedy.
30. Changes to Services
Red Leaf Routes may make reasonable changes to the way services are delivered where necessary because of operational requirements, changes to third-party availability, changes in immigration processes or other circumstances outside our reasonable control.
We will not materially reduce the core services purchased without reasonable justification.
Where a material change substantially affects the services purchased, the client will be informed and applicable consumer rights will apply.
31. Changes to These Terms
Red Leaf Routes may update these Terms from time to time.
The version applicable to a client's contract will generally be the version accepted when the booking is made.
Changes made after a contract has been formed will not retrospectively alter the client's contractual rights unless:
required by law;
agreed by the client; or
the change is otherwise permitted under the existing agreement.
The latest version will be published on the Red Leaf Routes website.
32. Entire Agreement
These Terms, together with the client's booking confirmation, invoice and any documents expressly incorporated into the booking, constitute the agreement between Red Leaf Routes and the client concerning the services purchased.
No statement or representation made during informal communications will create an additional contractual obligation unless expressly confirmed in writing.
Nothing in this clause excludes liability for fraud or fraudulent misrepresentation or restricts any statutory consumer rights.
33. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable where possible.
The remaining provisions will continue in effect.
34. No Waiver
A failure or delay by Red Leaf Routes to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.
35. Assignment
The client may not transfer or assign their booking or contractual rights to another person without the prior written agreement of Red Leaf Routes.
Red Leaf Routes may use subcontractors, partners and independent service providers where reasonably necessary to provide the services.
36. Governing Law and Jurisdiction
These Terms are governed by the law of England and Wales.
Where the client is a consumer, nothing in this clause is intended to deprive the client of any mandatory consumer protection rights that apply in the client's country of residence or under applicable law.
Subject to those mandatory rights, the courts of England and Wales will have jurisdiction over disputes arising from these Terms.
37. Contact
Red Leaf Routes
Email: info@redleafroutes.com
Client Acknowledgement
By booking or making payment for Red Leaf Routes services, you confirm that:
you have read and understood these Terms & Conditions;
you understand that Red Leaf Routes is not an immigration adviser or legal representative;
you understand that visa approval is determined by the Canadian authorities;
you understand that employment is subject to the decision of the relevant employer;
you understand that accommodation is subject to third-party availability and terms;
you understand that seasonal employment can be affected by weather and operational conditions;
you understand that Red Leaf Routes does not guarantee employment, earnings, working hours or immigration outcomes;
you have provided, or will provide, accurate information;
you understand your responsibilities under these Terms; and
you accept these Terms subject to your statutory consumer rights.
Red Leaf Routes reserves no rights beyond those permitted by applicable law.